Customer Complaints

Here at Canoe & Kayak we aim to provide you with great service, but things don’t always go to plan. That’s why we have a process in place to help resolve any issues you may have. If you feel there’s something we can do better, or you’re not happy with one of our products or services, we would like to know about it.

How to make your complaint.

Call us:
Contact your local Canoe & Kayak Centre in the first instance.
or phone 09 476 7066

Email us by completing our online form.

Write to us:
Canoe & Kayak Ltd, 15 Okura River Road, RD 2 Albany 0792

What we will do with your complaint.

We promise to listen to any concerns you may have, and strive to act upon as much of it as we can to improve our service to you.

We will endeavour to resolve your issue in the first instance, but if, for any reason, we need to conduct an investigation in response to your feedback, we will keep you up to date with the investigation progress.

We will aim to resolve any issues you bring to us within 20 working days, however should a delay occur you will be kept in the loop the whole way through.